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M55157FR4510
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Frequently Asked Questions - Mondial Relay

Frequently Asked Questions

Find answers to your questions about our services and how Mondial Relay works.

Delivery Pickup Points Account Tracking Returns Payment
How do I find a Pickup Point near me?
You can find a Pickup Point near you by using our search tool on our website. Simply enter your postal code or city to display a list of available Pickup Points in your area.
How long does my parcel remain available at a Pickup Point?
Your parcel remains available for 14 calendar days from the date of arrival at the Pickup Point. Beyond this period, it will automatically be returned to the sender.
What documents do I need to present to collect my parcel?
To collect your parcel, you must present a valid ID and the collection notice or pickup code that was sent to you by email or SMS.

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