Mondial Relay

Personal Data Protection

At Mondial Relay, we are committed to protecting your personal data and processing it in accordance with the General Data Protection Regulation (GDPR) and applicable local legislation.

What data do we collect?

We collect and process different categories of personal data depending on your interaction with our services.

Data type	Purpose	Retention period
Contact information (name, email, phone)	Communication and delivery	3 years after last contact
Account data (username, password)	User account management	Account lifetime + 1 year
Transaction data (history, addresses)	Order processing and deliveries	10 years (legal obligations)
Technical data (cookies, IP)	Website operation and improvement	13 months maximum

With whom do we share your data?

Your personal data is only shared with internal departments and external service providers necessary for the provision of our services, as well as with competent authorities when required by law.

Our partners and processors

We work with carefully selected partners and processors who commit to respecting the same data protection standards as we do.

Legal basis for processing

The processing of your data is based on various legal grounds depending on the purposes pursued: performance of a contract, compliance with a legal obligation, our legitimate interest, or your consent.

Consent management

For processing based on consent, you may withdraw your consent at any time. This withdrawal will not affect the legality of processing carried out before this withdrawal.

Your data protection rights

In accordance with the GDPR and local legislation, you have rights concerning your personal data:

Right of access

You can request a copy of the personal data we hold about you.

Right to rectification

You can ask us to correct or update your inaccurate or incomplete personal data.

Right to erasure

In certain circumstances, you can ask us to delete your personal data from our systems.

Right to restriction

You can request to limit the processing of your data in specific situations.

Right to portability

You can request to receive your data in a structured, commonly used, and machine-readable format.

Right to object

You can object to the processing of your personal data in certain circumstances.

Contact our Data Protection Officer

To exercise your rights or for any questions regarding the processing of your personal data, you can contact our Data Protection Officer:

Email: dpo@mondialrelay.com
Postal address:
Mondial Relay
Data Protection Department
ZAC des 4 Vents
5 avenue Antoine Pinay
59510 Hem, France

Last updated: 12/01/2025

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